Refund Policy

退款政策 · Last updated: October 16, 2026

1. Free Plan

SayWhatChinese offers a free tier with a limited number of decodes. You can evaluate the Service before paying, so no refund is needed for the free plan.

2. All Sales Are Final

Paid access is a one-time purchase that grants access for a fixed period (monthly or yearly). It does not auto-renew, and it is non-refundable. Please try the free plan and make sure the Service meets your needs before paying.

3. Exceptional Cases

If you were charged in error, charged twice, or could not access the Service due to a technical problem on our side, contact us and we will make it right — including a refund where appropriate.

4. How Refunds Are Processed

Payments are processed by our merchant of record (Creem). In the exceptional cases above, approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

5. Contact

Questions? Email saywhatchinese@gmail.com.

中文说明

免费额度可先行体验，付费前请确认服务符合预期。
付费为一次性买断，购买后享有一个固定周期（月付/年付），不自动续费、不支持退款。
重复扣款、误扣、我方故障导致无法使用 —— 联系我们，核实后全额退还。